Task
Bring order to the dealer network's service requests: requests came through different channels, and checking warranty conditions depended on the particular specialist.
Farm machinery manufacturer
Dealer network service platform
The client is a farm machinery manufacturer.
Web platformMobile developmentIntegrations
A platform and a mobile app for service requests with checklists by machine type and warranty conditions.
Client
Farm machinery manufacturer
Industry
Agricultural machine building
Areas
Web platform, mobile development, integrations
ESTESIS role
Platform development
From task to result
Client
A major Russian farm machinery manufacturer with a wide dealer network. Name under NDA.
What we did and how
We developed a service platform and a mobile app for dealers and service engineers.
- 01A single service request platform for the dealer network
- 02Mobile app for field engineers
- 03Checklists by machine type and warranty conditions
- 04Control of deadlines and statuses for each request
Result
Service requests go through one system, work is done by the same checklists, and the manufacturer sees the status of every request.
Stack and competencies
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Accredited IT company · Russian Ministry of Digital Development registry No. 20142