Task
Turn the phone call archive into a working tool: find the right calls and check conversation quality without listening manually.
The solution had to run in a secure environment and meet the requirements of financial infrastructure.
Financial infrastructure organization
Call digitization with AI
The client is a major financial infrastructure organization.
Speech recognitionNLPFull-text searchOn-premise
A product for recognizing and analyzing phone calls : transcription, search across recordings and quality control of conversations.
Client
Financial infrastructure organization
Industry
Financial infrastructure
Areas
Speech recognition, NLP, search
ESTESIS role
Product development
From task to result
Client
A major financial infrastructure organization in Russia.
What we did and how
We developed a speech recognition and analysis product deployed in the client's environment.
- 01Automatic transcription of call recordings
- 02Speaker separation
- 03Full-text search across the call archive
- 04Quality control of conversations across the entire call base
Result
Conversations are available as text: the right call is found in minutes, and conversation quality is checked across the entire archive, not a sample.
Stack and competencies
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Accredited IT company · Russian Ministry of Digital Development registry No. 20142